Product Care Guide

Keep Air Moving

• Leave a small gap between large furniture and exterior walls, which stay cooler than room air and allow humidity to condense behind them.
• Run air conditioning, ceiling fans, or open windows regularly, especially in rooms that stay closed during the day.
• Avoid pushing sofas, cabinets, and beds tight into corners with no airflow behind them.

Managing Moisture

• Keep indoor humidity as low as is practical. Below 65% is a good target where air conditioning or a dehumidifier is available.
• Wipe up spills, condensation rings, and rain splatter as soon as you see them.
• After heavy rain or a typhoon, check pieces near windows and doors for dampness and dry them thoroughly.

Sunlight

• Direct sunlight fades wood, leather, and fabric, and accelerates the breakdown of faux leather.
• Rotate accessories and reposition smaller pieces occasionally so any fading happens evenly.
• Sheer curtains during peak afternoon hours make a noticeable difference.

A Note on Air Conditioning

• Air conditioning helps by lowering room humidity, but a vent blowing directly onto one spot dries that spot faster than the rest of the piece.
• Keep furniture out of the direct airflow path while still letting the room circulate.

Daily Care

• Dust regularly with a soft, dry cloth.
• Wipe spills immediately with a clean, slightly damp cloth, then dry the area right away.
• Avoid harsh chemicals, abrasive cleaners, and silicone-based polishes.
• Never leave a damp cloth resting on a wood surface.

Placement & Environment

• Keep away from direct sunlight, heat sources, and the direct path of air conditioning vents.
• Keep rooms ventilated. Wood absorbs and releases moisture, and stagnant humid air encourages both swelling and surface mildew.
• Allow airflow behind and beneath large wooden pieces.
• Expect slight seasonal movement. Small changes in how a drawer or door fits are normal in a humid climate and are not defects.

Protection & Usage

• Use coasters, placemats, and felt pads to protect surfaces from heat, moisture, and scratches.
• Do not place hot items directly on wood surfaces.
• Lift rather than drag when moving furniture. Dragging stresses joints and can split legs.
• Avoid leaving heavy objects in one position for long periods on shelves and tabletops.

If You See Mildew

• Wipe gently with a cloth lightly dampened in a mild soap solution, then dry thoroughly.
• Improve airflow around the piece and address the source of the moisture.
• Do not soak, scrub, or use bleach.

Daily Care

• Wipe surfaces with a soft cloth and mild soapy water.
• Rinse with clean water and dry thoroughly with a soft cloth.
• Avoid abrasive sponges, steel wool, or harsh chemical cleaners.

Protection & Usage

• Sintered stone resists heat, scratching, and staining exceptionally well, but the surface beneath it may not. Use trivets and coasters on tables where the stone sits over a wooden frame.
• Refrain from dragging heavy or sharp objects across the surface.
• Avoid sharp impact on edges and corners, which are the most vulnerable points on any stone surface.

Stain Removal

• Use a non-abrasive cleaner or diluted vinegar solution for stubborn stains.
• Avoid products containing hydrofluoric acid or its derivatives.
• The diluted vinegar method applies to sintered stone only. Never use vinegar or any acidic cleaner on marble or marble veneer.

Daily Care

• Wipe surfaces with a soft, damp cloth and dry immediately.
• Use a pH-neutral cleaner formulated for natural stone.
• Avoid acidic or abrasive cleaners like vinegar, lemon, or bleach.

Protection & Usage

• Use coasters, placemats, and trivets under glasses, bottles, and hot dishes.
• Clean spills immediately, especially wine, coffee, citrus, and oils.
• Avoid dragging heavy or sharp objects to prevent scratches.
• Marble is porous. Consider resealing periodically, particularly on surfaces used for food and drink.

Etching & Patina

• Marble reacts naturally with acids. A dull spot where lemon or wine has sat is an etch in the stone itself rather than a stain, and it is part of how marble ages.
• Minor etching can often be reduced by a professional stone specialist. Do not attempt to polish it out yourself.

Understanding the Material

• Marble veneer is a thin layer of genuine marble bonded to a supporting core. The surface behaves exactly like solid marble, but the layer beneath it is the part that needs protecting.
• All the daily care rules for solid marble apply here, with extra attention to edges, seams, and moisture.

Daily Care

• Wipe with a soft, barely damp cloth and dry immediately. Use less water than you would on solid stone.
• Use a pH-neutral cleaner formulated for natural stone.
• Avoid acidic or abrasive cleaners such as vinegar, lemon, or bleach.

Protecting the Edges & Seams

• Never let water pool along edges, corners, or joins. Moisture reaching the core is the most common cause of failure in veneered stone, and it can lift or separate the marble layer.
• Dry edges and undersides thoroughly after cleaning, and check them after spills.
• Edges and corners chip more easily than on solid marble because the stone layer is only millimetres thick. Avoid knocks in these areas.

Protection & Usage

• Always use trivets under hot items. Sustained heat can affect the bond between the marble and its core, not just the surface.
• Use coasters and placemats, and clean spills immediately, especially wine, coffee, citrus, and oils.
• Avoid concentrated point loads. Do not stand, sit, or kneel on a veneered surface, and distribute the weight of heavy objects across a wider area.
• Do not drag heavy or sharp objects across the surface.

What Not to Do

• Do not attempt to sand, hone, or re-polish marble veneer. The stone layer is far too thin to survive resurfacing.
• Do not use steam cleaners, which force moisture into seams.
• If you notice lifting, a soft spot, or a change in the surface level, stop using the piece and contact us before treating it yourself.

Daily Care

• Clean with a soft, lint-free cloth and a mild glass cleaner or diluted dish soap.
• Dry immediately to prevent water spotting, which is especially visible in humid conditions.
• For fluted or reeded glass, use a soft brush or the corner of a cloth to reach into the grooves, then dry along the ribs rather than across them.

Protection & Usage

• Avoid abrasive pads, scouring powders, and blades, all of which permanently scratch glass.
• Do not place hot cookware directly on glass surfaces.
• Protect the edges. Edges and corners are the most vulnerable part of any glass panel, and a knock there is far more likely to cause damage than a knock to the face.
• On sliding glass doors, let the panel travel on its track rather than forcing or lifting it.

Daily Care

• Dust with a soft, dry cloth.
• For fingerprints and smudges, wipe with a cloth lightly dampened in mild soapy water, then dry completely.
• Always dry metal after cleaning. Moisture left sitting on a surface is what starts corrosion.

Protection & Usage

• Never use steel wool or abrasive pads. They scratch the finish and leave particles behind that rust.
• Avoid bleach and chlorine-based cleaners on stainless steel. Chloride attacks the protective layer that makes stainless resistant in the first place.
• Wipe brushed finishes in the direction of the grain.
• Keep metal-framed pieces indoors and out of open-air terraces, garages, and enclosed drying areas where salt and humidity concentrate.

If You See Small Rust Spots

• Fine orange or brown speckling can appear on any steel exposed to salt air. Wipe it away early with a soft cloth and mild soapy water, then dry.
• Address it as soon as you notice it. Early spotting cleans off easily, but left alone it pits the surface.

Daily Care

• Dust with a soft brush or vacuum on low suction using a soft brush attachment.
• Wipe with a barely damp cloth only when needed, then dry immediately.
• Never soak, hose down, or steam clean woven cane.

Placement & Environment

• Keep in a well-ventilated spot. Cane in a closed, humid room is the material most likely to develop mildew.
• Keep out of prolonged direct sunlight, which makes the weave brittle over time.
• Do not place cane-backed furniture directly against a damp exterior wall.

Protection & Usage

• Cane panels are designed to support your back, not your weight. Do not lean, sit, or stand on a woven panel.
• Avoid hooking bags or clothing over a caned backrest, which stretches the weave.

If You See Mildew

• Wipe gently with a cloth lightly dampened in a diluted white vinegar solution, then dry thoroughly and immediately.
• Move the piece somewhere with better airflow.

Daily Care

• Dust regularly with a soft, dry cloth.
• Wipe gently with a clean, slightly damp cloth to remove light dirt, then dry.
• Avoid harsh cleaners, solvents, or alcohol-based products.
• Blot spills immediately rather than rubbing them in.

Placement & Environment

• Keep away from direct sunlight, heat sources, and the direct path of air conditioning vents.
• Leave breathing room behind and beneath leather furniture. Enclosed, still air against a hide is what allows mildew to take hold.
• Use throws or cushions in high-contact areas to minimize wear.

Conditioning

• Apply a quality leather conditioner every 6 to 12 months.
• Apply sparingly and buff off any excess. In humid conditions, a heavy coat can sit on the surface and trap moisture rather than nourish the hide.
• Test products on hidden areas first.

If You See Mildew

• Wipe the affected area with a cloth lightly dampened in a mild soap solution, dry thoroughly, and improve ventilation around the piece.
• Do not use bleach, alcohol, or solvent-based cleaners on leather.
• For anything beyond light surface growth, contact us before treating it yourself.

Daily Care

• Wipe with a soft, damp cloth. Mild soapy water handles most marks.
• Dry with a clean cloth afterwards.
• Avoid alcohol-based cleaners, solvents, and abrasive pads, all of which damage the surface coating.

Placement & Environment

• Keep out of prolonged direct sunlight and away from heat sources. Sustained heat and UV are the main causes of surface hardening and cracking in synthetic upholstery.
• Ventilate the room regularly, as with any upholstered piece.

Protection & Usage

• Wipe away body oils, hand lotion, sunscreen, and insect repellent promptly. These break down the surface coating faster than anything else in normal use.
• Avoid placing sharp objects, keys, or pet claws against the surface, as the coating cannot be repaired the way a natural hide can.
• Do not use leather conditioner on faux leather. It is not needed and can leave a tacky residue.

Removable Covers

• Where a cover is removable, unzip fully before removing to avoid stressing the seams.
• Wipe clean rather than machine washing, unless the product page states otherwise.

Regular Maintenance

• Vacuum with a soft brush attachment on low suction to remove dust.
• For chenille and other pile fabrics, vacuum lightly and brush gently in one direction. Vigorous brushing flattens and distorts the pile.
• Brush cotton-linen blends and mesh gently to maintain texture.
• Avoid direct sunlight to reduce fading.

Spot Cleaning

• Blot spills immediately; do not rub.
• For fabric and blends, use mild soap diluted in water. Always patch test.
• For performance fabrics, spot clean with a water-based or soapy solution.
• Work from the outside of a stain inward to avoid spreading it.
• Dry the area thoroughly. A damp patch left in humid air is where mildew and odour begin.

General Care

• Fluff and rotate cushions regularly so wear and compression stay even.
• If a thread pulls loose, snip it flush rather than pulling it through.
• Avoid placing sharp or abrasive items on upholstery.
• Air out cushions occasionally, particularly in rooms that stay closed during the day.

Regular Maintenance

• Vacuum regularly using a vacuum without a beater bar.
• Rotate rugs occasionally to ensure even wear.
• Lift and air the rug periodically, and let the floor beneath it dry out. Moisture trapped under a rug affects both the rug and the flooring.

Spot Cleaning

• Blot spills immediately; do not rub.
• Use mild soap diluted in water for most stains, then blot dry.
• Avoid bleach, harsh chemicals, and high-heat steam.
• Dry the affected area completely, using a fan if needed.

General Care

• Minimize liquid exposure despite stain resistance.
• Consider professional cleaning as needed.
• Avoid prolonged direct sunlight to reduce fading.

Daily Care

• Dust regularly with a soft, dry, clean brush or a low-tack microfiber cloth.
• Dust very lightly and carefully to avoid dislodging or crushing textured elements.
• Never use water or liquid cleaning solutions directly on the artwork.

Spot Cleaning

• For dust embedded within textures, use compressed air from a distance, a feather duster, or a soft cosmetic brush.
• If a foreign substance is present, do not rub. Contact the artist or an art restorer for professional advice.
• Never attempt to repair chipped or damaged textured areas yourself.

Stain Removal

• Do not use liquid cleaners directly on textured surfaces.
• Avoid harsh chemicals, solvents, or high-moisture products.
• If staining occurs, contact the artist immediately for evaluation and treatment.

Protection & Usage

• Keep away from direct sunlight, heat sources, and air conditioning vents.
• Avoid high-humidity areas such as bathrooms, and exterior walls prone to condensation.
• Ensure the artwork is securely mounted to prevent accidental movement or drops.

General Care

• Maintain a stable, room-temperature environment.
• Inspect periodically for loose elements, pests, or damage.

Handling

• Do not lean objects against the canvas or place it face down.
• Handle by the frame or back of the canvas only.

Storage

• Store in a cool, dry place away from direct sunlight and extreme temperatures.
• Wrap in soft, acid-free paper or cloth for protection.

Hardware

• Check and hand-tighten bolts and fixings every six months, and sooner on chairs, stools, and beds, which take the most repeated stress.
• A wobble is almost always a loose fixing rather than a fault. Tightening early prevents joints from wearing oval.
• Keep drawer runners and door tracks free of dust and grit. A quick wipe keeps the action smooth.
• Adjust levelling feet where fitted so the piece sits flat. An unlevel frame puts uneven load on joints.

Moving & Handling

• Always lift. Never drag or push furniture across the floor.
• Lift from the frame or base, never by a tabletop, armrest, backrest, or drawer front.
• Remove drawers and glass shelves before moving a cabinet or console.
• Carry pedestal tables by the base and the underside of the top together, never by the top alone.

Storage

• Store in a cool, dry, well-ventilated space, raised off the floor.
• Cover with breathable cloth rather than plastic sheeting. Plastic traps moisture and causes exactly the mildew it is meant to prevent.
• Avoid unventilated garages, bodegas, and rooms shut up for long periods.