Returns and Exchanges

To be accepted, a return must:

• reach us within 7 days of the day you received it
• be unused, undamaged and in its original packaging
• come with your receipt or proof of purchase

Every return is inspected when it reaches us. We may decline a return that shows signs of use or damage, or that doesn't meet these conditions.

Exchanges are welcome within the same 7 days and under the same conditions. If the new piece costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.

• Change of mind: you cover the cost of bringing the piece back to our showroom, or of our team collecting it.
• Damaged, faulty or incorrect items: we cover the collection and the delivery of the replacement.

1. Email info@maisonglee.co within 7 days of delivery with your order number, the item, and a few photos if you can.
2. We confirm whether the return qualifies and agree the next steps with you.
3. Bring the piece to our showroom on M.J. Cuenco Avenue, Mabolo, Cebu City, or we arrange to collect it.

Please inspect your order when it is delivered. If a piece arrives damaged, faulty or is not what you ordered, contact us right away so we can assess it and put it right.

• Once your return has been inspected, we let you know whether the refund is approved.
• Approved refunds go back to your original payment method within 10 business days.
• Your bank or card issuer may take a few more days to show the refund.
• If 15 business days have passed since approval and you haven't received it, email info@maisonglee.co.